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          Customer Service

          Free Perfume Samples

          Please email a request with the pure perfume oils that you wish to sample and we will email our snail mail address. We require that you send a self-addressed stamped envelope and then we will send up to 4 samples per envelope.

          Shipping & Delivery

          Please allow up to 7 business days for delivery. We will ship your product secured in bubble wrap and in a padded envelope by the US Mail Service with insurance on the order. If your shipment is damaged send us a photo of the damaged product & take the package to the Post Office with the Insured Mail number for replacement. Due to shipping rates all over sea's order will be billed an the extra postage through PayPal, our web designer has not figured out how to get this extra charge integrated in to the site yet. (estimated from $6.00 to $8.00 for a 4-pack & $10.00 to $20.00 for a 12-pack or more)

          Privacy & Security

          Pure Precious Perfume Oils needs to collect your name, address, e-mail address and your phone number. Pure Precious Perfume Oils will only use this information in order to ship your order, verify your credit card and contact you if we have a problem. Pure Precious Perfume Oils will not call you unless we have been unable to contact you via e-mail. Pure Precious Perfume Oils will never sell your personal information to any third party for any reason what so ever.

          Returns & Replacements

          All purchases on scented products (i.e. perfume oils, lotions, gels, etc.) are final; we cannot credit, refund or exchange these items due to the nature of the product. Please make sure you are one hundred percent certain when purchasing scented products.

          Ordering

          Please allow 1-3 business days for orders to be processed and shipped out & if any designer perfume bottles are out of stock we will notify you by email with the revised shipping date.

          Payment, Pricing & Promotions

          Credit Card Orders- We may contact you if the amount is unreasonably high or the billing and shipping addresses are different. We may request a copy of some form of identification (such as a drivers license) to be faxed to us. This is done for your protection and to avoid fraud. Fraud is a prevalent problem today, but we are committed to ensuring your protection. We do our best to mitigate fraudulent activity and improper use of credit card information. In using our system you agree not to hold Pure Precious Perfume Oils liable for any activity resulting from fraudulent activity.

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          Updating Account Information

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